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green_pillsHave you considered using EPS?

This is quicker than conventional requesting methods, is safer and improves efficiency for everyone, Plus requesting is open 24hours a day.

We do not take any repeat prescription requests over the phone.

If you are using EPS then allow 48 hours after ordering and contact your pharmacist to see if it ready. You do not need to phone the surgery to see if your prescription is ready unless youhave been told to phone back and enquire.

All prescriptions not collected within a month of  being issued will be automatically destroyed and a new request will have to be made for a further supply, with the 48 hour request time still applying. Consider EPS to reduce this problem. 

 All controlled drugs (strong painkillers for example) currently have to be printed and collected from the surgery. This is a current NHS England regulation and it may change in the future.

If you are requesting a drug which has not been used for a long time or wanting more of a drug you were issued with recently then our staff will ask you why you are requesting this drug. This is so that the information can be passed straight to the doctor and will enable the doctor to make a decision about whether to issue the drug once more. The more information the doctor has the more likely they are to be able to make a decision and will mean the prescription is issued faster.

The reception staff do not make decisions on which drugs to issue and pass the information straight on to the doctor.


As a practice we understand that it is not always possible for you to come to the practice to request your prescriptions, so we would encourage you to sign up to online services at : where you will be able to request your prescriptions online AND if you sign up to electronic prescriptionsd with your pharmacy we can send your prescription direct to them

There is no need to check with the practice before contacting the pharmacy.

ALWAYS CONSIDER EPS its much more efficient, saves you time and reduces the number of people you go through to get your prescription.


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